Hi,
is there any documentation on when exactly which alert e-mails are sent?
I have a customer who complained about getting alert e-mails with old
metadata. As I read in this forum that's because adding a document and editing
the metadata are two different steps of a process. But why don't I get an alert
on the second step as well? If I want to be alerted on every change, why don't I
get an e-mail on adding AND editing?
Ok, I found as a proposed solution to a similar problem to enable content
approval in the library because then the alert e-mail should be sent after
approval and therefor include the metadata. We did that and I worked for one
user, but not for the user that uploaded and approved the document. He got the
old metadata in the alert e-mail :(
I suggested to change the alert settings to "changed by others" ... but he
wants a confirmation that it's not random behavior.
Can anybody help me with this?
Thx a lot!
Mel