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Why can't we save edits to properties on word documents in SharePoint 2010?

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We are using SharePoint 2010. I personally have Office 2010 on my computer and my coworker has Office 2007. She has uploaded multiple documents to a library. They were created by running a mail merge on a Word Document that was originally saved to the same document library. Once she uploads the documents and edits the properties, she clicks save. When the document library refreshes, the properties revert to the original document properties. We also attempted to edit in datasheet view and same thing, when it tries to save the changes it discards them but without any warnings. I cannot do it on my computer either. The only way to edit the properties is to open the document in Word and edit the properties there and save. How do we fix it so that we can make these edits in SharePoint? I've searched online and haven't found a solution.

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