A site owner activated the Content Organizer site feature. This was some time ago. She reported to me this week that she was getting 2 emails per night. She is both the submitter and the Rule Manager, for a document in question, so she is getting the email for the submitter with the subject <site name> - Additional Information Required and the email intended for the Rule Manager with the subject <site name> - Documents Are In Drop Off Library.
However when she goes to the Drop Off Library she doesn't see any documents to check in. I too, as a Site Collection Administrator, do not see any documents to check in.
Being one of the site collection managers I went to the Drop Off Library's setting page and selected "Manage files which have no checked in version" I see there is one document from 2 weeks ago Checked Out to the submitter. When I take Ownership of the document, it changes to show as being checked out to me, but when I go back to the Drop Off Library I still do not see the document so I could check it in.
I had the site owner who'd submitted the document follow the same steps to take back ownership and it still did not make any difference.
I did see another question with a similar problem, but it was solved by taking ownership and checking it in.
We are on SharePoint Server 2010 RTM.
Does anyone have any ideas of what else to try?
Thanks,
Steve