An Office 2010 user checked out a word 2010.docx from a Sharepoint 2010 document library and proceeded to spend several hours editing it.
Then he saved the document and closed Word without checking the file back in. When he opened the document again from Sharepoint, it was the original version, with none of his work. We explained to him that since he still had the file checked out, it would not be on the server. However, Sharepoint should have 'known' where his edited file was located.
To resolve this problem, here's what we tried:
1. We looked in his MyDocs\Sharepoint Drafts folder, but the file wasn't there.
2. We had him check the file in. THis should have flushed it up from his PC to the Sharepoint server from wherever it was hiding...but this didn't help.
3. We checked his Word/Options/Save settings and found that they were erroneously set to save checked out files to the Office Document Cache, not the Server Drafts location on this computer. We changed it back to Sharepoint Drafts (for future, but this doesn't help the current problem)
4. We figure that his draft should therefore be in the Office document cache. We found the office document cache folder, but the file was not there.
6. We assume that the files in the office document cache, are what appear in Word's 'recent documents' list....but his draft is not in that list, either.
We thought that Word and Sharepoint were engineered in a way that makes it virtually impossible to 'lose' one's work....if we assume that this user is correct in saying emphatically that he saved the document numerous times during his editing session, as well as having saved it just before he closed it, then it appears that it may be possible to 'lose' your work....at least, so far, we have no clue how/where to find his draft!
What are we missing?
Self-Annoyed