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Document ID's only work sometimes?

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We have a site collection with Document ID's enabled and configured, and it works!  But, only sometimes.  Every once in a while it doesnt assign a document ID to a new document that gets uploaded.  It is very inconsistient.  I've tried running the 2 timer jobs that control document id's on the associated web apps but it doesnt seem to fix anything.  The documents without ID's never get updated.

Anyone ever run into this?


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