I am trying to build a performance point dashboard for our call center and our call metrics reporting tool (Cisco Historical Reports) shows time duration in the hh.mm.ss format. I need to be able to easily transfer this data in this format to a SharePoint list and perform calculations for further analysis.
For example:
Agent Total Login Time for Day: 08:32:02
Agent Total Break Time for Day: 00:20:45 etc...
I need to be able to add and find averages for similar entries for the entire month. Is this even possible to do efficiently in SharePoint 2010? Thank you!